The Meltdown

There is often someone in your office who is in meltdown mode. My best advice is to listen, listen, listen. They need you to feel their pain before you able to to help them solve their problems. Once they have fully vented I begin to ask probing questions to truly get to what is creating their stress. Uncovering the source, which is most often the need for the right resources or talent, enables you to begin to provide solutions. If an easy solution is not evident the next best thing is to give them a timeline you will get back to them with some actions. Empathy and clear next steps go a long way.